General

Notification

• Due to planned system maintenance on 9th August from 5am–9am BST, order confirmation emails will be delayed. We're sorry for any inconvenience.
• Introducing Order Reference Numbers: Click here to see how it works.

Returns/Refunds

• How do I return an online order?
• Return Costs and Refunds
• Faulty, Damaged or Incorrect Item received
• Request a Replacement Returns Note
• Returning Store Purchases
• Our Returns Policy

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Delivery

• How can I track my order?
• Delivery Options
• Delivery Information
• Evri Delivery App
• Store Delivery
• I have a problem with my delivery

Payments

• Ways to pay
• What if my payment is not accepted?
• Giftcard/eVouchers
• What is a credit card security number?
• Help with saved card(s)

Store Information

• Where is my nearest store?
• Personal shopping & alteration service
• Do you offer Gift Receipts in Store?

My Account

• Sign into 'My Account'
• Changing personal details
• Guest Accounts
• How do I close my account?

Ordering

• How do I place an order?
• Has my order gone through?
• How to cancel my order
• Redeem promotional discount

Product Information

• What size should I buy?
• Do you have a petite range?
• Where are your garments made?
• Do you price match against other retailers?
• Product recall
• An item is showing out of stock?

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Website & Technical

• Do you offer a live chat service?
• How do I stop receiving your emails?
• Why can I not order my size online?
• Why is my order not going through?
• Where do I contact if I have a business enquiry?

Other

• Can I get a VAT receipt?
• How do I reserve an exchange
• Do you offer a gift wrap service
• Welcome Discount
• Fraudulent Websites: Awareness and Advice
• International

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