How do I return?

Please be aware that the return process may take longer than normal due to the current service disruption.

You can return any unused items within 28 days of receipt by post, using the returns label on the back of your despatch note.

Once you have returned your items, your refund will take up to 28 days to be processed. 

Once this has been processed by our warehouse your refund will hit your original payment method within the timescales here.

Postage must be paid by the sender and will not be refunded by Reiss. (This does not affect your statutory rights).

Please keep your returns tracking number until you receive your refund – you may be asked to provide this if we've not received your item(s). If you didn’t choose a tracked service for the return and only have a postage receipt, you'll need to file a claim with the postal service directly.

All returns should be sent via post to:

REISS
Stadium Way 1
Dale Lane
South Elmsall
Pontefract
WF9 2XR

For Returns from Qatar, please follow the steps below:

If you are not completely satisfied you may return unworn items within 28 days of delivery for a full refund. (This does not affect your rights to return faulty goods.)

Please allow up to 28 days for your item(s) to reach our UK returns centre.

Return Steps:

You can arrange a return by logging into your account and selecting the item you wish to return. If you checked out as a Guest customer then please follow the steps under the ‘Guest Checkout Only’ section.

1. Log into your registered account here.
2. Within ‘My Orders’, locate the parcel you wish to return items from (you can find this within the delivered section). Click ‘Arrange A Return’ to start the returns process.
3. Select the item/s you wish to return and click ‘Confirm Items’.
4. Select your preferred method of return (collection or drop off)  Please note: if collection is selected, Aramex will use the address registered on your account. If you prefer an alternative address, please edit the collection address. 
5. Once you have chosen your preferred method of return, select ‘confirm return’. You will receive an email including the returns label, alternatively you will be presented with an option to download the returns label on the confirmation page.
6. Print your return label and attach it to the parcel (making sure the original label is not visible anymore)
7. Take your return to your nearest Aramex office or wait for your collection.

A return fee of 40 QAR will be deducted from the refund amount

If you are unable to print the returns label, please take a note of the tracking code, which can be found below the barcode on your label and give this to Aramex during your collection or drop off.

Please allow up to 28 days for your item(s) to reach our UK returns centre.

Guest Checkout Only:

If you do not have a registered online account as you checked out as a guest, please follow the steps below:

1. Please log onto the Returns Portal via https://reiss.returnsunlimited.com/en-qa  Login with your email address and Returns Reference number. You will find your Returns Reference on your dispatch note (included in your parcel!) to complete this.
2. Follow the on-screen steps 
3. You will receive a confirmation email with your returns label which you will need to print off.
4. Attach the returns label that you have printed off to the outside of the parcel, making sure that the original label is not visible any more.
5. Tear off the completed returns note and place inside the parcel with the item/s you are returning (this is really important as we can not action a credit/refund without it).
6. You will need to choose between dropping your parcel off or requesting a collection with the local Aramex office. A return fee of 40 QAR will be deducted from the refund amount
7. Your return reference number (this can be found on your returns note) is your proof of postage. Please make a note of this and keep it safe until you receive confirmation you have been credited.

Please allow up to 28 days for your item(s) to reach our UK returns centre.

If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund will not be given if the seal is broken unless it is faulty. Click here to view which items are exempt from being returned.

PLEASE NOTE FOR ALL COUNTRIES:

If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. 

Can I return my item to a store?

All items purchased online must be returned following the instruction above. We can not accept returns back through our stores.

Can I exchange an item?

We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want. 

I've lost my returns note

Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.

If you would like to speak to us about your return, please contact our team. Our Contact Information can be found here.